Whether you walk in like you haven't a care in the world or whether your expectations are high, the outcome should ALWAYS be the same!
When I walk into a Tasting Room, I would love for all the attention to be on me, but I realize that this expectation is a little high. Or is it?
A Tasting Room is a wine lovers first impression of the wine, the winemaker and everything encompassing it.
A Tasting Room person needs to have incredible multitasking skills. They need to be 2 steps ahead of themselves in anticipation of what a guest may need.
Your guest should always be greeted with a simple Hello and Welcome. This sets the mood for the incoming guest... It really makes them feel special that you took a second to welcome them.
When your guest comes to the bar to taste, don't ask if they are there to taste... duh, wasn't that obvious since they actually walked up to the bar?
Immediately engage them in conversation. Yes, this can be accomplished with the other guests that you are pouring for. This is where the multitasking comes into play.. The best tasting room person can remember where every guest left off on their tasting and keep them all updated.
Introduce your guests to each other.. tasting is so much more fun when guests can chit chat with each other. Yes, you are so quick to pick up on that... You actually have to ask what your guests names are! You are so smart!
and..wait for it...this gives you the tasting room staff a breather of sorts.
A positive experience will make more sales and repeat customers and if you asked... maybe some new wine club members.
I love visiting Tasting Rooms and would love to consult for anyone needing help in this area. I have 25+ years of Customer Service Experience!