Let me tell you of a recent experience I had while visiting The Four Graces in Newberg, OR. Every Thursday, my husband and I make a trip to Newberg, OR to visit our favorite Fresh Fish place. This day we decided to stop for lunch in Dundee before heading to the market. We had plenty of time to visit a winery on the way and have always wanted to stop at Four Graces. Tip #1, if you want to get as much attention as possible, visit a tasting room during the week. We arrived at Four Graces and took a few photos of the property. It is a beautiful location with a great lawn. In the summer time, I can see this as a happen place.
Once we entered the tasting room we were immediately greeted! Tip #2, this should ALWAYS happen. As cheesy as it may sound and sometimes weird, whenever you get greeted at the door with a "Welcome", you immediately feel loved.
We were greeted by Paul, who is the Tasting Room Manager. Paul is from the UK, and you know how people love accents. :) Paul is the perfect example of "Amazing" customer service. He is very knowledgeable about the winery, the wine, the process in making the wine and everything else that it encompasses. Yes, it is his job to know that, but sometimes you get a half assed answer or someone who really doesn't care to tell you this information. Tip #3, unfortunately, that person could be having an off day, which would suck as you have to always be on when you are pouring wine. Try engaging that person a little more to see if you can get them to loosen up.
We tasted through some amazing wines. Paul is very good at his job. Never applying pressure, but always describing and informing us about the wine. The main goal is to get you the wine taster to feel the love and passion for the wine. Because when the tasting room staff can connect with you, you will be hooked.
I feel that customer service is one of my strong qualities, but I never get to see me in action, I would hope that my customer service and enthusiasm portrays just like Paul's does. See when you have a passion for something, you just exude that to anyone you speak with.
We did walk out with 4 bottles of amazing wine (great job Paul) and I can't wait to go back. I encourage you to go visit Four Graces.
Paul, you gave us an amazing experience at the Four Grace's and I look forward to coming back! Tip #4, the one thing you should ALWAYS walk away with from a winery visit is an amazing experience. The experience is what will bring you back!